FREE SHIPPING IN IRELAND & UK ON ORDERS OF €/£50 ABOVE!

Terms and Conditions + Privacy Policy


Delivery, Payments, Cancellations, Returns, FAQs and Privacy Policy

Shopping

Delivery

Returns

Terms and Conditions


These terms and conditions apply to the use of this website, which can be accessed via the following URLs (the “Website”):

  • www.tenner.ie
  • www.tennerplus.ie
  • www.tennerplus.co.uk
  • www.tennerplus.com

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

The continued use of this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

This website, also known as “Tenner Plus Gifts” with its social media counterparts is operated by Tenner Plus Ltd registered and based in Ireland.

Any reference in these terms and conditions to “we” or “us” refers to Tenner Plus Ltd.

Our contact details are as follows:

General email: info@tenner.ie

Sales email: sales@tenner.ie

Mobile number: +353 872955643

The site is accessible without registering your details with us. Registration is advised to have a speedier checkout process for when next time you make a purchase on our website.

These terms and conditions may be revised at any time.

Prices are reviewed periodically and are set in € Euro in Ireland and £ Pound in the UK. Anywhere else in the world, currency price will be staying at € Euro.

We accept payment by Visa, Mastercard and American Express during checkout. You may also pay ‘offline’ via Bank Transfer. Goods will only be dispatched once payment has been received in full. All products remain the property of Tenner Plus Ltd. until payment is received in full.

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement or invoice by email, detailing the products you have ordered.

An order would be deemed as accepted by us when we’ve dispatched the order.

We may refuse to accept an order:

(a) Where goods are not available

(b) Where we cannot obtain authorisation for your payment

(c) If there has been a pricing or product description error

(d) If you do not meet our eligibility criteria set out in our terms and conditions

(e) If the order is to be delivered outside of Ireland and United Kingdom.

If an item is out of stock, you will be notified as soon as possible and will have the option of 1) await stock availability, 2) select an alternative gift for the same price or 3) be given a full refund.

We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered due to manufacturing changes beyond our control.

Tenner Plus Limited will not be held liable for personalised items that contain incorrect information if the information that was given to us matches it. The onus is on you to check and double check spellings and capitalisations to ensure that the product shows exactly what you enter on our personalisation fields.

Please note that no special characters are allowed on any of the personalisation.

We will deliver the products you ordered to the address you entered on our Website. If the details you give us is incorrect or is missing an important detail that may cause a delay on your item being delivered or may cause your item not to be delivered at all, we will not be liable for it.

Delivery will be made as soon as possible. Please allow 4-10 days delivery due to the product being personalised.

We cannot guarantee delivery on a specific day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

We reserve the right to wait up to 10 working days from the date of dispatch before taking further action regarding an undelivered item.

Flat rate delivery of €/£7.50 in Ireland and UK.

FREE DELIVERY ON ORDERS OF £/€50 ABOVE, applicable to Ireland and UK only.

Flat rate delivery of €15 in Europe and Rest of the World.

While most of the personalised gifts that we feature on our website are readily available from our trade partners, there may be rare circumstances where an item may become unavailable before our stock management system gets updated. If an item is not available, we will find you a range of suitable alternatives with the same price that you can choose from and present these for your approval before proceeding. If no suitable alternative is found, a full refund will be processed immediately.

Orders that have been personalised cannot be cancelled once they have entered the production process. We aim to produce your products as soon as possible therefore if you are going to cancel an order, do your best to cancel it on the same day. However, if you’ve received an email from us that the item has already been dispatched, and if you still wish to cancel the order beyond this point, 100% of the order will still be charged.

Cancelling your order before dispatch or before production: you can notify us during office hours by email to sales@tenner.ie.

Where goods have already been dispatched to you, a refund is not possible.

Note that in order to provide a fast service, some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been misspelt.

We reserve the right to cancel your order at any time and issue a full refund.

If the customer wishes to return an item, please contact info@tenner.ie quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.

Personalised items cannot be returned due to its nature as we will not be able to resell and therefore cannot be issued a refund. Please refer to European Directive on consumer rights (Directive 2011/83/EU) (known as the Consumer Rights Directive). The Directive was incorporated into Irish law by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013) with effect from 13 June 2014.

If the item is faulty (e.g. mug is broken or cracked, book pages are torn, etc.) please contact us immediately and return it to us within 30 days of receipt and we will issue you a refund for the same item as well as postage costs or we will post out the same item with the exact personalisation. Refunds cannot be given if the fault is as a result of misuse. Refunds will not be issued until the receipt of returned faulty item.

We must be informed in writing within 28 days if you have not received the item. Please allow us to carry a full investigation so you will either be issued a refund or have the item replaced.

The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

While we try to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

Privacy Policy


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website.

By visiting and continuing to use this website, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

What information do we collect?

We collect the following information from you:

  • Full Name
  • Address
  • Email Address
  • Phone Number
  • Debit/Credit Card Details

What is its purpose?

The information we collect is related not only to fulfilling your order but also necessary to enhance the service we provide. All the information you provide us are details we find necessary in order for us to process your transactions and for you to have a good customer service.

Signing up for our email newsletter will give us the permission to send you periodic updates on new products or discounts or news about Tenner Plus Ltd. If at any time, you wish to unsubscribe to our newsletter, all you need to do is click on the “Unsubscribe” button at the bottom of any email we send out to you.

We will not give out your information to third parties.

Our website is secure and utilises SSL technology which stands for Secure Socket Layer which means all your payment transactions are encrypted and are processed securely. We will not store your credit/debit card details.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes

Any amendments made to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we decide to use your information in a manner significantly different from that stated in this Privacy Policy or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice to accept or reject whether you permit us to use your information in a new manner.

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